Salesforce Service Cloud makes customer support more efficient and productive, and ETG provides the advanced implementation services to ensure that you get the most out of your investment in Service Cloud, and ALL of your Salesforce modules.
We tailor the implementation to your business needs, integrating Sales Cloud, Marketing Cloud, (or Pardot), Community Cloud, Commerce Cloud, and your external software systems. ETG improves the customer experience and your service agent experience by leveraging all the features available. With ETG, you’ll gain the needed “360-view” of your clients and the best ROI on your Salesforce investment. Know more on the world's #1 service platform
ETG Service Cloud Implementations streamline your customer service efforts:
ETG Service Cloud Services:
We help transform your customers into brand evangelists by delivering a great service experience across all your service channels
Migration to Service Cloud:
We help you migrate from a conventional customer servicing platform to the on-line Service Cloud platform. Our migration services cover every step, improving your efficiency and effectiveness.
Integration with Community Cloud:
Our Salesforce integration solutions include connecting ALL of your Salesforce Cloud products.
Our experts configure Service Cloud to help your agents quickly retrieve the support information they need by setting up two-way integration with tools and knowledge sources.
Service Cloud Quality Assurance:
ETG improves processes and enhances bug-free customer service delivery
Custom Solution Development:
We help you transform your service center from a cost center into a revenue center with our custom components and objects that align with your business processes. Add chatbots, a live agent console, self-service, community portals, and more.
Thorough Health Check-ups:
ETG’s Service Cloud experts ensure you’ll meet the highest structural and functional standards with our implementations.
Einstein Analytics for Service:
We can deploy Einstein Analytics to assist your service team to become intelligent, smarter, and better by taking preemptive measures and handling customers issues. Know more on new technologies on customer interactions